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| | The information below will assist you with any issues or error messages you may get when working in One Touch.</h2><p>For additional assistance, contact Biblesoft Technical Support directly at ts@biblesoft.com. | | The information below will assist you with any issues or error messages you may get when working in One Touch.</h2><p>For additional assistance, contact Biblesoft Technical Support directly at ts@biblesoft.com. |
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| − | For information on the Mac One Touch, please click on [[Biblesoft:Mac One Touch]] | + | For information on the Mac One Touch, please click [[OnetouchMac|here]]. |
| | | | |
| − | = Installation =
| + | For more information on Study Notes, click [[StudyNotes|here]]. |
| − | <ol><li>Place the Thumb Drive in a USB slot. These are normally located in the front or on the side or your computer.</li>
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| − | Note for Windows 8, 8.1 & 10 Users - If nothing comes up, then press and hold the Windows Key and then press âEâ. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window. Next, click on the ONETOUCH that should appear on the left side of the File Explorer window.
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| − | <li>A window will appear saying âAuto Play ONETOUCHâ. Click on Open folder to view files and a new window will appear.</li>
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| − | <li>Double left click on the file that appears. </li>
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| − | Note - If you have two files, then start with #1 as this is your main library. After that, proceed with any remaining files, such as #2, #3 and so on, repeating these same steps until all files have been installed.
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| − | <li>Follow the onscreen instructions.</li>
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| − | <li>Once you click on Finish, your program has been installed and you can start studying.</li>
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| − | <li>Take the thumb drive out and store it in a safe place.</li></ol>
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| − | <p>It can help to open up your program right after installing anything. This is not just on any upgrade files you may have received, but with any new Add-On's you purchase afterwards. Restarting your computer is a good rule whenever you install any new programs as this will refresh your computer.</p>
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| − | <p>Another thing you can try is to close down the Setup Helper right away by clicking on <b>End Helper</b>. You can then open up the Setup Helper by taking your cursor to the top of the screen and click on Options; Setup Helper will appear at the top of the list that appears.</p>
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| | | | |
| − | == Installation Issues ==
| + | <b>RECENT ISSUES</b> - A common issue customers are getting with downloading and running One Touch on Windows 10 is a message that will stop the file from installing. |
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| − | === Issue - I have put the drive into my computer, but nothing comes up. ===
| + | For help on Windows 10 settings that stop our program from installing, please take a look at the the instructions found in the link: |
| | + | https://drive.google.com/file/d/1oGtv1e2Pn0NhigzJKKsKu1511Uaka98j/view?usp=sharing |
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| − | If nothing happens when you plug in the thumb drive, try opening up the File Explorer window and see if it appears under Computer or This PC. you can do this by holding down the Windows Key and then press âEâ. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
| + | For an error message that mentions a <b>missing Wow32.dll file</b>, then you can try downloading the fix from the link below and following the steps underneath the link: |
| | + | https://drive.google.com/file/d/1VFHH-CNmr7gnUK7xs36a7yqd3AagH0u/view?usp=sharing |
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| − | === Issue - I got a message that said I didn't have the correct permissions to install any of my files ===
| + | Once you have clicked on the link: |
| | + | <ol><li>Click on the blue Download button.</li> |
| | + | <li>If given the option to run the file, then make sure One Touch is closed before running it.</li> |
| | + | <li>Locate the file and run it. Make sure One Touch is closed before running the file.</li> |
| | + | <li>Follow the onscreen instructions except the last screen.</li> |
| | + | <li>Click on Finish and then run One Touch like you normally would.</li></ol> |
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| − | This can happen if your antivirus is turned on. Try turning that off and then run the installation file again.<br>If that doesn't work, then you need to make sure you are install One Touch on the Adminstrators Account and not a Standard/guest Account.
| + | <br> |
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| − | == One Touch Doesn't Open == | + | = Minimum System Requirements = |
| | + | <ul><li>4GB RAM required; <i>8GB recommended</i></li> |
| | + | <li>Win7, Win8, or Win10 (may require Superuser or Administrator rights)</li> |
| | + | <li>Processor 2.0 GHz or higher</li> |
| | + | <li>Microsoft Internet Explorer 11.0 or later</li> |
| | + | <li>USB Port</li> |
| | + | <li>11GB available hard drive space minimum</li> |
| | + | <li>Mouse or compatible pointing device required</li> |
| | + | <li>256 color display support, 1024 x 768 resolution</li></ul> |
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| − | === Issue - I've recently installed One Touch and it is not opening. I get is a white screen, One Touch freezes or Windows says "PC Study Bible has stopped working". === | + | = Using One Touch = |
| | + | For guidance on how to use OneTouch, click [[UsingOneTouch|here]]. |
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| − | <b>Solution</b> - First, make sure any messages are close or if you need to close down One Touch, hold down the Ctrl+Alt+Del, bring up the Task Manager and close One Touch using the end Task button. If you can't do anything, then you can hold down your computer's power button until it turns itself off and when it comes back up, allow Windows to run Normally if you are given any choices on a black screen.
| + | = Troubleshooting Problems = |
| | + | For help with any issues that may come up while running One Touch, please click on [[Biblesoft:OneTouchHelp]] |
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| − | Once your computer is back up and running, try uninstalling One Touch using these instructions below:
| + | = Installation = |
| − | <ol><li>Click on Start.</li>
| + | <p>For help with Installing One Touch, please click [[Biblesoft:Install]]</p> |
| − | For Windows 8/8.1/10 Users - Press and hold the Windows Key on your keyboard and then press âEâ. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
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| − | <li>Click on Computer or This PC for Windows 8/ 8.1/10.</li>
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| − | <li>Click on the Local Disk or C: Drive, may also have (OS) after it.</li>
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| − | <li>Double click to open the Program files or Program Files (x86) if you are running a 64 bit system.</li>
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| − | <li>Double click to open the Biblesoft folder.</li>
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| − | <li>Double click to open the Uninstaller folder.</li>
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| − | <li>Double click on the file starting with <b>#1</b> or has <b>1T</b> in the name.</li>
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| − | <li>Double click on the file called unins00.exe and follow the onscreen instructions that appear.</li>
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| − | <li>Go back a folder and see if there is a folder called PC Study Bible, this may have a number after it.</li>
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| − | If it is there, then delete it.
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| − | If it is not, then close the window.</ol>
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| − | Proceed to reinstall any installation files on your One Touch thumb drive.
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| − | | |
| − | === Issue - I have tried uninstalling and reinstalling, but that didn't change the issue. Anything else I can try? ===
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| − | <b>Solution</b> - Yes, you can try deleting any older, hidden files from PC Study Bible: | |
| − | <ol><li>Close down One Touch.</li>
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| − | <li>Click on Start.</li>
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| − | For Windows 8/8.1/10 Users - Press and hold the Windows Key and then press âEâ. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window. | |
| − | <li>Click on Computer or This PC for Windows 8/ 8.1/10.</li>
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| − | <li>Open the C Drive.</li>
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| − | <li>Open the User folder.</li>
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| − | <li>You will need to show Hidden Files or Folder which will be different depending on the system you are using. Please click on the link below to show the right folder:<br>
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| − | https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files</li>
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| − | <li>Open the AppData folder when it appears.</li>
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| − | <li>Open the Local Folder.</li>
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| − | <li>Open the Virtual Store Folder.</li>
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| − | <li>Open the Program Files folder, this maybe called Program Files (x86).</li>
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| − | <li>Delete the Biblesoft folder. This will get rid of any settings you may have made to One Touch and you will need to make them again.</li>
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| − | <li>Go back to the Virtual Store folder. You can do this by clicking on the back button in the upper left corner.</li>
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| − | <li>Open the Program Data folder.</li>
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| − | <li>Delete the Biblesoft folder. This will get rid of any settings you may have made to One Touch and you will need to make them again.</li>
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| − | <li>Empty the Recycle Bin and try opening One Touch.</li></ol>
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| − | | |
| − | === Issue - One Touch is still crashing. Anything else I can try? ===
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| − | | |
| − | <b>Solution</b> - Yes, you can try apply the settings below:
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| − | <ol><li>Close One Touch.</li>
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| − | <li>Right Click the Icon for One Touch found on the desktop screen.</li>
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| − | <li>Left Click OPEN FILE LOCATION. If this isn't on the list, try Right Clicking over the name and not the picture.</li>
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| − | If Open File Location doesn't come up, then press and hold the Windows Key on your keyboard and then press âEâ. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window. then open the <b>C:Drive>Program Files or Program Files (x86)>Biblesoft>One Touch>Program>joshua</b> to find the file talked about below.
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| − | <li>Look for a highlighted JOSHUA file.</li>
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| − | <li>Right Click this JOSHUA file which has the icon. (Not JOSHUA.DLL)</li>
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| − | <li>Left Click PROPERTIES.</li>
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| − | <li>Left Click COMPATIBILITY.</li>
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| − | <li>Two items will need to have Checks beside them.</li>
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| − | <li>Scroll down a few lines, and put a Check mark on RUN AS ADMINISTRATOR.</li>
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| − | <li>Click the APPLY Button.</li>
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| − | <li>Click the OK Button.</li>
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| − | <li>Close this window.</li>
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| − | <li>Restart the computer for good measure.</li>
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| − | <li>Open One Touch and see if it gives you this same message.</li></ol>
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| − | | |
| − | == Parsings ==
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| − | | |
| − | === The hover box over when the mouse is positioned over a parsing is empty ===
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| − | <b>Solution</b> - You can see the parsing descriptions by double-clicking on the parsing code. If you wish to see the parsings in the hover window, you will need to purchase the BHS/NA27 Parsings product at the [https://store.biblesoft.com/products/1491-nbhsandpb01098-nabhs-and-parsings-bundle.html Biblesoft store].
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| − | | |
| − | == Messages ==
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| − | === I keep getting a message that says "Please insert disc into Drive K:" when I run the installation or go to load One Touch ===
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| − | <b>Solution</b> - Drive K may be a remnant from a Windows upgrade and shouldn't affect anything you have connected or will connect in the future. It may also be due to an External Hard Drive or SD Card Reader connected to your computer. If you have one connected, then try taking it out and see if you get the same message before proceeding.<br>
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| − | If you get the message, Please Insert disc into Drive K, follow the instructions below to get rid of that message:
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| − | <ol><li>Close down any programs that may be opened.</li>
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| − | <li>Unplug any non-essential devices that are plugged into your computer. Essential devices would be keyboard, mouse and printer. Non essential would be card readers or external disc/ hard drives.</li>
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| − | <li>Open up your computer's Control Panel. (Click on Start>Search for Control Panel and open it when it comes up)</li>
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| − | <li>Open System and Security. If nothing comes up, then skip this step.</li>
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| − | <li>Open Administrative Tools.</li>
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| − | <li>Open Computer Management.</li>
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| − | <li>Click on Disk Management.</li>
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| − | <li>Right Click on Drive K.</li>
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| − | <li>Left click on Change Drive letter and Path.</li>
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| − | <li>Click on Remove.</li>
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| − | <li>Click on Yes.</li>
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| − | <li>Close down these windows.</li></ol></p>
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| − | If you have any problems when you open One Touch, then try uninstalling and reinstall One Touch.
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| − | == Text Size ==
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| − | === Issue - The Fonts inside the program seem too small. Areas like the Menu Bar and Message boxes are too small to read. ===
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| − | <b>Solution</b> - This issue happens on screen resolutions higher than 1092 x 1080. The easiest thing is too decrease the screen resolution to this size, but if that is not your preference or you would like to try others way, please follow the three different solutions below.
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| − | | |
| − | <b>First</b>, try applying the settings below:
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| − | <ol><li>Close One Touch.</li>
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| − | <li>Right Click the Icon for One Touch found on the desktop screen.</li>
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| − | <li>Left Click OPEN FILE LOCATION. If this isn't on the list, try Right Clicking over the name and not the picture.</li>
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| − | <li>Look for a highlighted JOSHUA file.</li>
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| − | <li>Right Click this JOSHUA file which has the icon. (Not JOSHUA.DLL)</li>
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| − | <li>Left Click PROPERTIES.</li>
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| − | <li>Left Click COMPATIBILITY.</li>
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| − | <li>Scroll down a few lines, and put a Check mark on DISABLE DISPLAY SCALING ON HIGH DPI SETTINGS.</li>
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| − | <li>Click the APPLY Button.</li>
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| − | <li>Click the OK Button.</li>
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| − | <li>Close this window.</li>
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| − | <li>See if One Touch runs better.</li></ol>
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| − | <b>Second</b>, try increasing the overall text in your computer using the instructions below:
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| − | <ol><li>Close down One Touch.</li>
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| − | <li>Right Click in an open area.</li>
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| − | <li>Left Click on Display Settings.</li>
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| − | <li>Move the bar to the right to increase the text.</li>
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| − | <li>Open One Touch and see if that helps.</li></ol>
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| − | <b>Third</b>, try increasing specific areas like the Menu Bar:
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| − | <ol><li>Close down One Touch.</li>
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| − | <li>Right Click in an open area.</li>
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| − | <li>Left Click on Display Settings.</li>
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| − | <li>Scroll down and left click on Advance Display Settings.</li>
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| − | <li>Scroll down again and left click on Advance sizing on text and other items.</li>
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| − | <li>In the window that appears, click on Title Bar and a list will appear with different areas you can change.</li>
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| − | <li>Click on the font size to it's right and put a check mark next to Bold.</li>
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| − | <li>Open One Touch and see if that helps.</li></ol>
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| − | == Change the Devotional ==
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| − | === <b>Issue</b> - I have tried to change my Devotional, but the changes don't stay put. ===
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| − | <b>Solution</b> - Try taking out the Default.html file in the One Touch program files:
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| − | <ol><li>Close down One Touch and click on Start.</li>
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| − | For Windows 8/8.1/10 Users - Press and hold the Windows Key and then press âEâ. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
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| − | <li>Click on Computer or This PC for Windows 8/ 8.1/10.</li>
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| − | <li>Click on the Local Disk or C: Drive, may also have (OS) after it.</li>
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| − | <li>Double click to open the Program files or Program Files (x86) if you are running a 64 bit system.</li>
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| − | <li>Double click to open the Biblesoft folder.</li>
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| − | <li>Double click to open the PC Study Bible folder or One Touch if PC Study Bible is not there.</li>
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| − | <li>Double click to open the Program folder.</li>
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| − | <li>Double click to open the desktop5 folder.</li>
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| − | <li>Delete the Default.html file and leave the default0.html file.</li>
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| − | <li>Open One Touch again and see if that helps.</li></ol>
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| − | | |
| − | == Additional Files ==
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| − | === <b>Issue</b> - I have an additional file that is a BIN type. Do I do anything with this file? ===
| + | It can help to open up your program right after installing anything. This is not just on any upgrade files you may have received, but with any new Add-On's you purchase afterwards. Restarting your computer is a good rule whenever you install any new programs as this will refresh your computer. |
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| − | <b>Solution</b> - First, not many Customers have these files or they are a hidden files and you may not see it. The BIN file is an additional file that is needed for your Custom Build or file labeled #2 in order to get everything installed. You don't need to do anything with this file and if you copy your Custom Build to a different location, then you will need to copy any BIN files as well. | + | Another thing you can try is to close down the Setup Helper right away by clicking on <b>End Helper</b>. You can then open up the Setup Helper by taking your cursor to the top of the screen and click on Options; Setup Helper will appear at the top of the list that appears. |
