One Touch

The information below will assist you with any issues or error messages you may get when working in One Touch.

For additional assistance, contact Biblesoft Technical Support directly at ts@biblesoft.com.

Installation Issues

Issue - I have put the drive into my computer, but nothing comes up.

If nothing happens when you plug in the thumb drive, try opening up the File Explorer window and see if it appears under Computer or This PC. you can do this by holding down the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.

Issue - I got a message that said I didn't have the correct permissions to install any of my files

This can happen if your antivirus is turned on. Try turning that off and then run the installation file again.
If that doesn't work, then you need to make sure you are install One Touch on the Adminstrators Account and not a Standard/guest Account.

One Touch Doesn't Open

Issue - I've recently installed One Touch and it is not opening. I get is a white screen, One Touch freezes or Windows says "PC Study Bible has stopped working".

Solution - First, make sure any messages are close or if you need to close down One Touch, hold down the Ctrl+Alt+Del, bring up the Task Manager and close One Touch using the end Task button. If you can't do anything, then you can hold down your computer's power button until it turns itself off and when it comes back up, allow Windows to run Normally if you are given any choices on a black screen.

Once your computer is back up and running, try uninstalling One Touch using these instructions below:

1. Click on Start.
For Windows 8/8.1/10 Users - Press and hold the Windows Key on your keyboard and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
2. Click on Computer or This PC for Windows 8/ 8.1/10.
3. Click on the Local Disk or C: Drive, may also have (OS) after it.
4. Double click to open the Program files or Program Files (x86) if you are running a 64 bit system.
5. Double click to open the Biblesoft folder.
6. Double click to open the Uninstaller folder.
7. Double click on the file starting with #1 or has 1T in the name.
8. Double click on the file called unins00.exe and follow the onscreen instructions that appear.
9. Go back a folder and see if there is a folder called PC Study Bible, this may have a number after it.
If it is there, then delete it. If it is not, then close the window.

Proceed to reinstall any installation files on your One Touch thumb drive.

Issue - I have tried uninstalling and reinstalling, but that didn't change the issue. Anything else I can try?

Solution - Yes, you can try deleting any older, hidden files from PC Study Bible:

1. Close down One Touch.
2. Click on Start.
For Windows 8/8.1/10 Users - Press and hold the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
3. Click on Computer or This PC for Windows 8/ 8.1/10.
4. Open the C Drive.
5. Open the User folder.
6. You will need to show Hidden Files or Folder which will be different depending on the system you are using. Please click on the link below to show the right folder:
   https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
7. Open the AppData folder when it appears.
8. Open the Local Folder.
9. Open the Virtual Store Folder.
10. Open the Program Files folder, this maybe called Program Files (x86).
11. Delete the Biblesoft folder. This will get rid of any settings you may have made to One Touch and you will need to make them again.
12. Go back to the Virtual Store folder. You can do this by clicking on the back button in the upper left corner.
13. Open the Program Data folder.
14. Delete the Biblesoft folder. This will get rid of any settings you may have made to One Touch and you will need to make them again.
15. Empty the Recycle Bin and try opening One Touch.

Issue - One Touch is still crashing. Anything else I can try?

Solution - Yes, you can try apply the settings below:

1. Close One Touch.
2. Right Click the Icon for One Touch found on the desktop screen.
3. Left Click OPEN FILE LOCATION. If this isn't on the list, try Right Clicking over the name and not the picture.
If Open File Location doesn't come up, then press and hold the Windows Key on your keyboard and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window. then open the C:Drive>Program Files or Program Files (x86)>Biblesoft>One Touch>Program>joshua to find the file talked about below.
4. Look for a highlighted JOSHUA file.
5. Right Click this JOSHUA file which has the icon. (Not JOSHUA.DLL)
6. Left Click PROPERTIES.
7. Left Click COMPATIBILITY.
8. Two items will need to have Checks beside them.
9. Scroll down a few lines, and put a Check mark on RUN AS ADMINISTRATOR.
10. Click the APPLY Button.
11. Click the OK Button.
12. Close this window.
13. Restart the computer for good measure.
14. Open One Touch and see if it gives you this same message.

Parsings

The hover box over when the mouse is positioned over a parsing is empty

Solution - You can see the parsing descriptions by double-clicking on the parsing code. If you wish to see the parsings in the hover window, you will need to purchase the BHS/NA27 Parsings product at the Biblesoft store.

Messages

I keep getting a message that says "Please insert disc into Drive K:" when I run the installation or go to load One Touch

Solution - Drive K may be a remnant from a Windows upgrade and shouldn't affect anything you have connected or will connect in the future. It may also be due to an External Hard Drive or SD Card Reader connected to your computer. If you have one connected, then try taking it out and see if you get the same message before proceeding.
If you get the message, Please Insert disc into Drive K, follow the instructions below to get rid of that message:

1. Close down any programs that may be opened.
2. Unplug any non-essential devices that are plugged into your computer. Essential devices would be keyboard, mouse and printer. Non essential would be card readers or external disc/ hard drives.
3. Open up your computer's Control Panel. (Click on Start>Search for Control Panel and open it when it comes up)
4. Open System and Security. If nothing comes up, then skip this step.
5. Open Administrative Tools.
6. Open Computer Management.
7. Click on Disk Management.
8. Right Click on Drive K.
9. Left click on Change Drive letter and Path.
10. Click on Remove.
11. Click on Yes.
12. Close down these windows.

If you have any problems when you open One Touch, then try uninstalling and reinstall One Touch.

Text Size

Issue - The Fonts inside the program seem too small. Areas like the Menu Bar and Message boxes are too small to read.

Solution - This issue happens on screen resolutions higher than 1092 x 1080. The easiest thing is too decrease the screen resolution to this size, but if that is not your preference or you would like to try others way, please follow the three different solutions below.

First, try applying the settings below:

1. Close One Touch.
2. Right Click the Icon for One Touch found on the desktop screen.
3. Left Click OPEN FILE LOCATION. If this isn't on the list, try Right Clicking over the name and not the picture.
4. Look for a highlighted JOSHUA file.
5. Right Click this JOSHUA file which has the icon. (Not JOSHUA.DLL)
6. Left Click PROPERTIES.
7. Left Click COMPATIBILITY.
8. Scroll down a few lines, and put a Check mark on DISABLE DISPLAY SCALING ON HIGH DPI SETTINGS.
9. Click the APPLY Button.
10. Click the OK Button.
11. Close this window.
12. See if One Touch runs better.

Second, try increasing the overall text in your computer using the instructions below:

1. Close down One Touch.
2. Right Click in an open area.
3. Left Click on Display Settings.
4. Move the bar to the right to increase the text.
5. Open One Touch and see if that helps.

Third, try increasing specific areas like the Menu Bar:

1. Close down One Touch.
2. Right Click in an open area.
3. Left Click on Display Settings.
4. Scroll down and left click on Advance Display Settings.
5. Scroll down again and left click on Advance sizing on text and other items.
6. In the window that appears, click on Title Bar and a list will appear with different areas you can change.
7. Click on the font size to it's right and put a check mark next to Bold.
8. Open One Touch and see if that helps.

Change the Devotional

Issue - I have tried to change my Devotional, but the changes don't stay put.

Solution - Try taking out the Default.html file in the One Touch program files:

1. Close down One Touch and click on Start.
For Windows 8/8.1/10 Users - Press and hold the Windows Key and then press “E”. (The Windows Key is in the last row of keys on the Keyboard; usually two keys from the left or right of the Space Bar.) Pressing and then releasing these 2 keys together will open a File Explorer window.
2. Click on Computer or This PC for Windows 8/ 8.1/10.
3. Click on the Local Disk or C: Drive, may also have (OS) after it.
4. Double click to open the Program files or Program Files (x86) if you are running a 64 bit system.
5. Double click to open the Biblesoft folder.
6. Double click to open the PC Study Bible folder or One Touch if PC Study Bible is not there.
7. Double click to open the Program folder.
8. Double click to open the desktop5 folder.
9. Delete the Default.html file and leave the default0.html file.
10. Open One Touch again and see if that helps.

Additional Files

Issue - I have an additional file that is a BIN type. Do I do anything with this file?

Solution - First, not many Customers have these files or they are a hidden files and you may not see it. The BIN file is an additional file that is needed for your Custom Build or file labeled #2 in order to get everything installed. You don't need to do anything with this file and if you copy your Custom Build to a different location, then you will need to copy any BIN files as well.